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Hetzner.de7.4
rating: 7.4, reviews: 20
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Hetzner.de is a European hosting provider that offers a range of services, including cloud servers and dedicated servers. Customers have praised the speed and affordability of their cloud servers, which are built with Intel or AMD processors, lightning-fast NVMe SSD, and a 10 Gigabit connection, starting at just 3 euros. The cloud infrastructure operates as advertised, with no reported issues. Their dedicated servers also offer exceptional value for money, with server auctions allowing .. Read more »customers to obtain third-generation Intel Xeon servers for slightly over 30 euros per month. The company has datacenters located in both Germany and Finland, providing options for customers in different regions.
While the customer service is generally prompt and helpful in resolving problems, there are some drawbacks to consider. The initial cost can be high, and some customers have expressed concerns about the use of non-branded servers, which occasionally leads to reliability problems. Additionally, there have been complaints about the lack of 24/7 KVM access and reliability concerns, which may deter some customers from recommending the service.
One negative experience highlighted a billing issue where a customer was not informed of an outstanding balance before closing their account. The customer faced difficulties in paying the invoice due to their account being closed, and the support team was unhelpful in resolving the issue, insisting on an international wire transfer for a small amount. The customer felt that this behavior bordered on extortion and expressed frustration with the lack of reasonable payment options.
Despite this negative experience, other customers have had positive experiences with Hetzner. One customer praised the company's administrative panel, which offers a wide range of capabilities and makes server management easy. They have been using Hetzner servers for years without any hardware, availability, or network issues. While the support may not be exceptional, they find the user-friendly panel to make the overall experience enjoyable.
Another customer highlighted the unbeatable prices offered by Hetzner, particularly for non-managed servers. While the support for non-managed servers is limited, the customer found the VPS instances to function perfectly without any issues. They also mentioned ongoing improvements to the user interface and expressed overall satisfaction with the services.
Some customers have expressed mixed opinions about Hetzner's customer support. While some found the support team to be slow but comprehensive in their responses, others have had negative experiences, describing the support as unresponsive and unhelpful, particularly in hardware-related issues.
In terms of performance, Hetzner's cloud services have received positive feedback for their quick operation and minimal downtime. The server response time is satisfactory, and the company offers a flexible cloud service where customers only pay for the server on an hourly basis. However, it is worth noting that Hetzner's data centers are located in Germany and Finland, which may not be suitable for customers outside of Europe.
Overall, Hetzner is a reputable and reliable hosting provider with competitive prices and a range of services to cater to different hosting needs. While some customers have encountered issues with support, reliability, and billing, others have had positive experiences with the performance, affordability, and user-friendly features offered by Hetzner. It is important for potential customers to consider their specific requirements and budget when deciding whether Hetzner is the right hosting provider for them.Plans and Pricing| Hosting | Panel | Sites | Bases | Disk | Price | | Level 1 | - | - | 1 pcs | 10 Gb | $2.25 | | Level 4 | - | - | 10 pcs | 50 Gb | $5.8 | | Level 9 | - | - | 20 pcs | 100 Gb | $11.72 | | Level 19 | - | - | - | 300 Gb | $23.55 |
| VDS/VPS | Panel | RAM | Cores | Disk | Price | | CX11 | - | 1 Gb | 1 pcs | 20 Gb | $4.85 | | CPX11 | - | 2 Gb | 2 pcs | 40 Gb | $5.57 | | CX21 | - | 4 Gb | 2 pcs | 40 Gb | $6.85 |
| Servers | CPU | RAM | Cores | Disk | Price | | AX41-NVMe | 3.6 GHz | 64 Gb | 6 pcs | 1024 Gb | $47.73 | | EX44 i5-13500 | 2.5 GHz | 64 Gb | 6 pcs | 1024 Gb | $56.3 | | EX101 i9-13900 | 2 GHz | 128 Gb | 24 pcs | 3804 Gb | $107.48 |
Reviews on Hetzner.deHetzner provides extremely fast and affordable Cloud servers that I have never seen before. Their cloud infrastructure is built with Intel or AMD processors, lightning-fast NVMe SSD, and a 10 Gigabit connection, starting at just 3 euros. I have never .. Read more » encountered any issues with their services, and their cloud operates just as quickly as they advertise. Additionally, their dedicated servers offer an exceptional value for money. Through their server auctions, you can obtain a third-generation Intel Xeon dedicated server for slightly over 30 euros per month. I have been using their services for years and they have datacenters located in both Germany and Finland. I highly recommend them.The customer service is prompt and helpful in resolving problems. However, the major drawback is the high initial cost. Additionally, the use of non-branded servers, instead of recognized brands like HPE or Dell, occasionally leads to reliability pro .. Read more »blems. The speed is satisfactory, but considering the pricing, lack of 24/7 KVM access, and reliability concerns, I would not recommend it.My experience with this company has been extremely negative. I used their services briefly and then decided to close my account. However, I was not informed of any outstanding balances before closing it. The next day, I received an invoice for € .. Read more »7.54. The invoice stated that payment should be made through PayPal, which was the reason I chose to use this company in the first place. But when I tried to pay the invoice using the provided link, I couldn't do it because my account was already closed.
The support team has been unhelpful and disrespectful. They explained that I couldn't pay through PayPal because I closed my account. I requested them to reactivate my account so that I could pay the invoice, but they refused due to the outstanding balance.
One of their emails stated that since my account was disabled, I had to make a bank transfer, and they claimed it was not their problem because I deleted my account before paying the invoice.
However, I argue that it is their problem. When I closed my account on March 31st at 12:02 PM, there was no indication of an outstanding invoice or an option to pay it. I only received the invoice on April 1st at 4:14 AM. It seems clear to me that the issue lies with their system.
They insist that I make an international wire transfer for €7.54, which I have repeatedly refused to do because the fees involved would be three or four times the amount I owe. I have suggested paying by credit card or providing an email address for a PayPal payment, but they have rejected both options and continue to demand a wire transfer. They have even threatened to involve a collections agency if I don't comply. This behavior borders on extortion, as I am genuinely trying to pay my invoice but they are not providing a reasonable method to do so.
Despite my attempts to communicate, my last four emails requesting a PayPal address for payment have been ignored. I suspect they will soon follow through on their threat to involve a collections agency, even though I have made repeated efforts to pay the invoice.
I have never encountered such disrespectful and appalling customer service from a company. I strongly advise avoiding this company at all costs.I would like to begin by mentioning that their cloud server is extremely quick and operational 99% of the time. However, the issue arises when there are problems, as I have encountered difficulties in reaching their support team. It is possible that .. Read more »they were overwhelmed with support calls due to server malfunctions, but in my opinion, they should have sufficient staff to cater to all customers promptly. On a positive note, their pricing is competitive, making them one of the top hosting choices for European hosting.I would like to express my gratitude to Hetzner for providing such an excellent administrative panel. It offers a wide range of capabilities and allows me to easily manage my servers. Initially, I had five dedicated servers with Hetzner, and later on .. Read more », I implemented a High Availability solution with three dedicated servers. Additionally, I have a dedicated server for personal use. Fortunately, I have never encountered any hardware, availability, or network issues as the servers consistently perform well. Although the support may not be exceptional, it is not a concern for me personally. What sets Hetzner apart from other hosting companies is their impressive and user-friendly panel, making the overall experience with Hetzner extremely enjoyable.I have been using Hetzner services for nearly two years. The main reason I continue to use them is because of their unbeatable prices. However, there is a downside to this, as they have limited support for non-managed servers. They do offer basic sup .. Read more »port via email during their working hours, but it is ultimately up to the user to know how to navigate and utilize the non-managed offers. Once you have set up your VPS instance, it functions perfectly without any issues. The server response is excellent, with no delays. They are in the process of upgrading their outdated user interface to a modern and user-friendly one. Registering a domain through them can still be a little challenging, but it is not overly difficult. Overall, I am satisfied with their services so far.I have been utilizing a dedicated server provided by Hetzner for more than a year now. The server offers excellent performance and experiences very minimal downtime, usually only a few minutes per year. The pricing is reasonable and the support, alth .. Read more »ough slightly slow, is satisfactory. The responses from the support team are comprehensive and detailed, which is highly appreciated.I had a great experience using the CLOUD VPS CX21 hosting service for 4 months. It is a reliable German hosting service that provides excellent performance with no downtime or issues during my usage.
They offer a flexible cloud service where you onl .. Read more »y pay for the server on an hourly basis. The setup process is quick, and your server is ready in less than a minute. Additionally, you can easily add extra storage space for a small fee of 0.0476 € per GB per month.
However, it is worth noting that they only have data centers in Germany and Finland. So, if you are not located in Europe, you may want to consider whether this service is the right fit for you.
They send you a detailed invoice at the beginning of each month and charge your card a few days later.
The technical support provided by this service is a bit slow, as I never received a response in less than 24 hours. However, when they do respond, they provide thorough explanations and detailed assistance.
It is important to know that if you are not from an EU country or a country they consider secure, you may be required to provide additional verification documents such as ID and utility bills when opening an account.I have had a great experience with this hosting company, which I consider to be one of the best. They provide reliable and professional service, and their support team is consistently available and responsive to any issues that arise. We successfully .. Read more » transferred our servers to the Cloud with Hetzner, and throughout the process, we were extremely satisfied. While their professional services may not be the cheapest, the quality justifies the price.I rely on Hetzner.de for my gaming requirements with a dedicated server. Their prices are highly economical and within reach. In terms of performance, the CPU occasionally exhibits spontaneous boosts, while the safety and security measures are remark .. Read more »able. Obtaining customer support is relatively easy, and even in challenging situations, they go to great lengths to assist with any issues you may encounter.Hetzner's dedicated servers exhibit impressive performance, although the same cannot be said for their network. While their network capacity is substantial, it frequently experiences instability, resulting in weekly issues. Their customer suppor .. Read more »t is lacking, often unresponsive and unwilling to assist with hardware problems such as a malfunctioning CPU fan leading to CPU overheating. Their DDoS protection is inadequate, promptly redirecting server traffic when an attack occurs.Their infrastructure is well-developed and the various systems are connected to each other. I encountered numerous problems when trying to configure additional IP addresses on a dedicated server. The support they provide is subpar and the wikis are d .. Read more »isorganized.A highly reputable and reliable hosting provider with a strong presence in the industry. They offer competitive prices and a diverse range of services, catering to both shared hosting and colocation needs. However, it is important to note that their .. Read more »affordable pricing may result in limited support and restrictions on resource usage, such as CPU and network usage. They enforce penalties for excessive usage. Nevertheless, if you are looking for budget-friendly hosting options in Europe, they are an excellent choice.If you are in search of inexpensive dedicated services, Hetzner is a suitable choice. Their auctions offer dedicated servers at highly reasonable rates. I have recently been utilizing their services, specifically their dedicated servers and storage s .. Read more »ervices, and my satisfaction level is moderate. However, their support is lacking and the control panel is difficult to navigate. If you can tolerate slower responses and using a subpar control panel, I recommend Hetzner. Nevertheless, their performance is mediocre, but considering the pricing, their service is fair. In summary, Hetzner is a commendable hosting option worth considering if you require affordable dedicated servers.I currently have two CX21 services running on Hetzner. Hetzner offers a VPS called CX21 which provides 2 VCPU, 4 GB of RAM, and 40GB of storage space for 4.9€ per month. By default, daily automatic backups are not included, but you can pay an ad .. Read more »ditional 0.94€ per month for that service. I highly recommend getting the backup service to ensure the safety of your websites in case of any issues.
I primarily use Hetzner web services for static sites and smaller CMS-based websites that I develop for my clients. I must say that I am very satisfied with the service. The server response time is more than satisfactory, with a score of over 90+ for mobile and 95+ for desktop on Google PageSpeed Insights, even without much optimization. This means that Google favors the websites I develop and host on Hetzner. I have never encountered any issues with TTFB (Time To First Byte) on Hetzner, and their prices are reasonable, neither too cheap nor too expensive. The service is also easy to use, and I have never had to rely on their customer support. Overall, Hetzner is an excellent hosting solution, especially if your target audience is in Europe.This European hosting provider is well-known and reputable. I have exclusively used their dedicated servers and have never encountered any issues. They offer a wide range of affordable plans, allowing you to choose servers in either Germany or Finlan .. Read more »d. The plans also include backup space and a user-friendly management panel with KVM and network monitoring capabilities. Although I experienced a couple of network problems, they were promptly resolved without requiring assistance from their support team.Although it is inexpensive, it does not meet my needs for most things. It is a decent and affordable hosting provider, but it is not a complete cloud solution. Instead, I chose to rent a few basic server instances and set up Kubernetes on them. Howev .. Read more »er, for individuals who only require a single VPS, it is extremely useful. Nevertheless, their customer support is inadequate.Affordable and pleasant. While there are online stories about data loss and unreliable hard disk drives (HDD), we personally have not encountered such issues. We have been utilizing this hosting service for over 5 years, during which we have launched .. Read more » more than 15 bare metal servers, primarily using virtualization through https://www.proxmox.com/en/proxmox-ve. The support team typically responds to tickets within 1-2 hours. Despite our attempts, we have not been successful in reaching them via phone. Network interruptions occur occasionally, approximately 1-2 times per year, lasting around 15 minutes. Additionally, there is an external firewall in place. The company claims to have anti-DDoS measures, but we have not tested it ourselves.I initially requested only the domain, but they included hosting without my consent. Now they are demanding payment for a hosting service that I did not request. Because of the extremely slow response time from tech support, I made the decision to cancel my contract with Hetzner, a few months before it was scheduled to end. I followed all the necessary steps, including writing a statement, signing it, and pla .. Read more »cing a seal (I EP) on it. I then scanned the document and sent it to them via mail. Feeling confident that everything was taken care of, I moved my website to a different hosting company. However, to my surprise, a couple of months later, Hetzner charged my credit card for the annual cost of the following year. I have been trying to get my money back for the past three months, both by contacting Hetzner and through my bank. The bank informed me that I need a confirmation from Hetzner stating that they do not have a claim on the money they debited from my card for the upcoming year. It is my money, after all! Unfortunately, Hetzner's tech support has been unhelpful and unresponsive, taking three days to reply and still unable to provide the amount that was debited from me. This has led me to suspect that they may be fabricating their own positive reviews, as the experiences described by other users do not match the reality I have experienced. |
